Andrew Crawford
I am very passionate about IT and want to learn new things all the time.
Expertise
Qualifications
- BSc Computer Networking
- HND Computer technical support
- ECDL
- MCP
- MCDST
- MCSA
- MCMDAA
- CCNA
- CCNA Network Security
- CCNP
- CCSP
- CompTIA A+
- CompTIA Networks +
- CompTIA Security +
- CompTIA Linux +
- CompTIA Pentest +
- CompTIA CYSA +
- CompTIA Cloud +
- CompTIA CASP +
- Ethical Hacker CEH
- AWS Certified Solutions Architect
Skills
- Active Directory
- DNS
- Server 2003 to 2022
- Windows XP to 11
- Office XP to 2021
- Office 365
- MCP
- Software installation
- OS Installation
- Setup and configuration
- DHCP
- IIS
- Problem Solving
- Analyzing
- Networking
- Linux
- Debian/Ubuntu
- Red Hat
- Troubleshooting
- TCP/IP
- IPv4 configuration
- Virtualization
- VPN
- System builds
- Imaging
- Unix
- Installation and testing
- Maintenance
- Printers
- MAC
- Laptop docking
- Video software installation
- Migration
- Group policy
Achievements
- Full clean UK driving license held since 2000
- Previously trained to first aider level three – refresher training required
Key Skills
Problem Solving
With strong critical thinking skills, I excel at identifying complex issues within systems or networks and finding effective solutions to resolve them quickly. This has helped improve overall productivity by reducing downtime significantly.
Analysis
My ability to analyze large amounts of data helps me identify patterns that are essential for making informed decisions on improving performance or addressing potential risks.
Attention to Detail
My keen eye for details has enabled me to identify potential issues at early stages and proactively implement necessary measures ensuring seamless operations.
2nd Line Support
As an experienced second-line support technician, I provide timely assistance to users facing technical difficulties with their software or hardware systems while adhering strictly to service level agreements (SLAs).
System Administrator
Managing servers both onsite & remotely using tools such as Active Directory/Group Policy Management Console /Exchange Server/DHCP/PXE Servers.
Network Engineer
My proficiency includes setting up/configuring/maintaining Routers/Switches/Cisco ASA Firewalls/Wireless access points/Virtual Private Networks(VPNs) maintaining high levels availability allows our business customers continuity uninterrupted.
Price Plans
Starter Price
- Free Hour
- Ui Design
- Web Development
- Logo design
- SEO optimization
- WordPress integration
Hourly Payment
- 29 Hour
- Ui Design
- Web Development
- Logo design
- SEO optimization
- WordPress integration
Full Time
- 2999 Hour
- Ui Design
- Web Development
- Logo design
- SEO optimization
- WordPress integration
Education
Greenfaulds / Cumbernauld High School
August 1993 – June 1998
Student
Falkirk College
October 2000 – June 2003
Student
Strathclyde University
September 2003 – June 2005
Student
Forth Valley College (HND Computing: Technical Support)
Sep 2006 – June 2008
Student
University of the West of Scotland (BSc Computer Networking)
Sep 2008 – May 2009
Student
IT Career Switch (Cyber Security)
March 2024 – February 2025
Student
E-Careers (AWS Cloud Engineer)
March 2024 – February 2025
Student
Work History
Computer Support Services CS
February 2024 – Current
Cyber Security Analyst
As a highly skilled and experienced Cyber Security Analyst, I possess strong technical skills in ethical hacking and penetration testing with 1 years of industry experience. My expertise lies in identifying vulnerabilities within networks, systems, applications and mitigating them to secure organizational data from potential cyber threats.
Computer Support Services CS
February 2024 – Current
AWS Cloud Engineer
I am an experienced AWS Cloud Architect Analyst with a proven track record in the virtual machine deployment sector. With over 5 years of experience, I have developed a strong understanding and expertise in designing and implementing cloud architecture solutions using Amazon Web Services.
Computer Support Services CS
April 2015 – Current
2nd/3rd line support technician/engineer
As a highly experienced 2nd line support engineer with over 9 years of experience in the IT industry, I have honed my skills and expertise to become an efficient problem solver. My ability to analyze complex technical issues and provide swift resolutions has been instrumental in ensuring smooth operations for various organizations. In terms of desktop support, I have extensive knowledge and hands-on experience in supporting Windows, Linux, and Mac systems. With strong troubleshooting abilities and familiarity with various operating systems’ functionalities, I can efficiently handle any technical challenges that may arise.
Computer Support Services CS
April 2015 – Current
Network Engineer
I am a highly skilled and experienced Network Engineer with over 5 years of expertise in the field. My strong technical background coupled with my excellent problem-solving skills sets me apart from other professionals in this industry. With extensive experience working on multiple Cisco, Linksys firewall systems, switches, routers, and patch panels; I have developed an in-depth understanding of network infrastructure design as well as implementation strategies to ensure optimal functionality.
Computer Support Services CS
April 2015 – Current
IT Manager
As an accomplished IT Manager with over 10 years of experience in the technology industry, I have a proven track record of successfully managing complex projects and delivering exceptional results. With a strong background in project management, I thrive on overcoming challenges and driving innovation to meet business objectives. In my current role as an IT Manager at Computer Support Services, I am responsible for overseeing all aspects of our company’s technological infrastructure.
Computer Support Services CS
April 2013 – Current
IT Consultant and analyst
As a highly skilled and experienced IT Consultant with expertise in Technical Project Management, I have successfully delivered numerous complex projects for clients across various industries. With over 10 years of experience in the field, I possess a deep understanding of technology trends and proven strategies to help businesses achieve their goals.
Computer Support Services CS
April 2013 – Current
Server Administrator
As a highly skilled and experienced Server Administrator, I possess extensive knowledge in various areas of IT infrastructure management. With over 11 years of experience working in the Any sector, my expertise lies not only in technical skills but also in effective communication and problem-solving abilities. In terms of technical proficiency, I am well-versed with Active Directory, DHCP, DNS services as well as Group Policy implementation.
Computer Support Services CS
April 2013 – Current
Server Administrator
As a highly skilled and experienced Server Administrator, I possess extensive knowledge in various areas of IT infrastructure management. With over 11 years of experience working in the Any sector, my expertise lies not only in technical skills but also in effective communication and problem-solving abilities. In terms of technical proficiency, I am well-versed with Active Directory, DHCP, DNS services as well as Group Policy implementation.
Diageo
March 2024
IT Technician
Updating AD for users’ groups and deactivating users who have left. Building systems to company profiles.
HMRC
July 2021 – March 2023
Compliance Caseworker
Updating AD for users’ groups and deactivating users who have left. Building systems to company profiles.
HMRC
February 2021 – July 2021
Manager
Within this role I manager a team of 10 staff. I dealt with the performance and attendance as well as their Wellbeing.
HMRC
Mar 2015 – February 2021
Debt Telephony Advisor
Within my role at HMRC Telephony Advisor I would regularly be taking 5 to 15 calls per hours so used to dealing with high volume of calls. I also had to deal with enquiries from start to finish and had to make sure customer service was at the heart of the call but make sure the debt is paid or pass it on for enforcement. I had to listen diligently to my caller to get precious information to deal with the call and also spot any potential fraud. During my last 2 years I have been training new recruits and managing them to make sure they got the training required.
Virgin Media
Mar 2009 – August 2009
1st line support
Within this role I was regularly taking 10 to 20 calls per hour. I had to diagnose the customer’s fault and priorities the correct timely response.
Chest, Heart, Stroke Scotland
February 2008 – May 2009
IT 1st/2nd Line Support / Administrator Volunteer
I also work on Windows XP to Vista clients and provide desktop support for these as well as Office to which I am MCP trained but require refresher for latest system. I also work on server 2003 through 2007 which I provide server support on various aspects from DNS, DHCP, as well as SAN.
Scottish Power
October 1998 – October 2000
Trainee Apprentice Engineer
Worked on low and high voltage hardware replacing and configuring.
Jabil Circuits Ltd
January 1997 (1 week)
School Work Experience
Learning how to solder and build motherboards.
Contact information
Country:
United Kingdom
City:
Falkirk
Streat:
9 Castle Avenue, Carronshore
Email:
andrewcrawford131@gmail.com
Linkedin:
@andrew-crawford-7a50a36b
Tel:
07453 565477
Get in touch
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